Returns and Refunds Policy

At Amarantha Jewellery, we understand that every memorial piece carries personal meaning. We want you to feel confident when choosing a keepsake to honour someone you love.

If something isn't right with your order, please contact us. We will do our best to guide you through the next steps with care and understanding.

Change-of-Mind Returns

If you change your mind about your purchase, please contact Amarantha Jewellery within 30 days of receiving your order to discuss a return.

Before sending anything back, you must contact us for return instructions. Please do not send items to an address without receiving confirmation from us first.

For a change-of-mind return, items should be unused and in their original condition, with original packaging where reasonably available. Items must not have been filled with ashes or other keepsake material.

Please note that change-of-mind returns are subject to assessment and applicable consumer law. Return postage for change-of-mind returns is the customer's responsibility unless otherwise agreed or required by law.

This voluntary change-of-mind policy does not limit your rights under applicable consumer protection laws.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or different from what you ordered, please contact us as soon as possible.

Please include your order number and, where helpful, photographs showing the issue.

We will assess your enquiry and explain the appropriate next steps. Depending on the circumstances and applicable consumer law, you may be entitled to a repair, replacement or refund.

Your statutory consumer rights are not affected by this policy. We will not refuse a remedy required by law simply because the 30-day change-of-mind period has passed or an item has been used.

Cremation and Memorial Jewellery

We understand that cremation jewellery can be especially personal.

For hygiene, handling and practical reasons, we ask customers to contact us before returning any memorial jewellery. Items that have been filled with ashes or another keepsake material may require individual assessment before return arrangements can be discussed.

Please contact us before sending any filled or unfilled memorial piece back to us.

Any return conditions remain subject to your rights under applicable consumer protection laws, including rights relating to faulty or misdescribed products.

Refunds

Once a return has been received and assessed, we will contact you to explain the outcome.

Where a refund is approved, it will generally be processed to the original payment method where possible. The time taken for funds to appear in your account may depend on your payment provider.

Where a refund or another remedy is required by law, we will honour your applicable rights.

Return Postage

For change-of-mind returns, customers are responsible for return postage unless otherwise agreed or required by law.

For faulty, damaged or incorrectly supplied items, postage and other return arrangements will be handled in accordance with applicable consumer protection laws.

International Orders

Amarantha Jewellery welcomes customers from around the world.

If you are ordering internationally and need to arrange a return, please contact us first. International returns may involve additional postage costs, customs procedures and longer transit times.

Any applicable import charges, customs requirements and return arrangements will depend on the circumstances and destination country.

How to Request a Return

Please contact us at amaranthajewellery@outlook.com with your order number, the item you wish to discuss and the reason for your enquiry. If your item arrived damaged or faulty, photographs may help us understand the issue.

Please wait for our response before sending your item back.

Thank you for choosing Amarantha Jewellery. We appreciate the trust you place in us when selecting a meaningful keepsake.

Amarantha Jewellery reserves the right to update this policy where appropriate, subject always to applicable consumer protection laws.