Welcome to Amarantha Jewellery. We understand that choosing memorial jewellery can be a deeply personal experience. Here are some answers to common questions to help you find a meaningful keepsake.
About Memorial Jewellery
What is memorial jewellery?
Memorial jewellery is jewellery worn to honour and remember someone special. It may feature meaningful symbols, such as hearts, butterflies, moons, stars or paw prints, or include a compartment designed to hold a small keepsake.
What is cremation jewellery?
Cremation jewellery, also known as cremation jewelry, is designed to hold a small amount of cremated ashes. Depending on the design, an urn necklace or memorial pendant may also be suitable for another small keepsake.
Do you offer jewellery for remembering pets?
Amarantha Jewellery features memorial-inspired designs for people who wish to honour beloved animal companions. Our cat and dog themed pieces celebrate the special bond we share with our pets.
What makes Amarantha Jewellery different?
Our collections draw inspiration from gothic romance, mythology, celestial symbolism and the enduring nature of love and remembrance. We believe a memorial keepsake can be both deeply personal and beautiful.
Choosing Your Jewellery
How do I choose the right memorial necklace?
Consider the person or companion you wish to remember, the symbols that feel meaningful to you and the style you would enjoy wearing.
Some people prefer a simple heart or teardrop pendant, while others are drawn to moons, stars, butterflies, Celtic-inspired designs or beloved animals.
Can every pendant hold ashes?
Not necessarily. Designs vary, so please read the individual product description carefully to confirm whether a pendant has a compartment intended for ashes or another keepsake.
If you are unsure about a particular item, contact us before purchasing.
Does every necklace include a filling kit?
Included accessories may vary by product. Please check the individual product listing for details about filling equipment and other included items.
Can I wear my memorial necklace every day?
This depends on the design, materials and construction of your particular piece. To help preserve your jewellery, avoid harsh chemicals, perfumes, excessive moisture and activities that may cause damage.
Please follow any care instructions provided with your item.
Orders and International Shipping
Do you ship internationally?
Amarantha Jewellery ships to selected international destinations. Please see our shipping policy and the destinations and shipping options available at checkout.
Please check the shipping options and charges displayed for your location before placing your order.
Where will my order ship from?
Amarantha Jewellery is an Australian-based online store. Orders are fulfilled and shipped directly by our suppliers, including suppliers overseas.
How long will my order take to arrive?
Our estimated overall delivery timeframe is up to 21 calendar days from placing your order, including both supplier processing and shipping. This is an estimate, not a guaranteed maximum. Actual delivery times vary by destination and may be affected by customs processing and carrier delays.
Please refer to the shipping information available at checkout and in your order confirmation for the most relevant details.
Will I receive tracking information?
Tracking availability depends on the shipping method selected. If tracking is available for your order, please refer to your shipping confirmation for details.
Could I have to pay customs charges or import taxes?
International orders may be subject to customs duties, import taxes or other charges imposed by the destination country. These requirements vary by location.
Please check your country's import requirements before ordering.
Returns and Refunds
Can I return an item if I change my mind?
Yes. Please contact us within 30 days of receiving your order to discuss a change-of-mind return. Items should be unused, unfilled and in their original condition, with original packaging where reasonably available.
Please contact us before sending anything back and read our Returns and Refunds Policy for full details.
This voluntary policy does not limit your rights under applicable consumer protection laws, including your rights regarding faulty or misdescribed products.
Can I return jewellery that has already been filled with ashes?
Please contact us before returning any filled memorial jewellery. We will consider the circumstances and explain the appropriate next steps.
This does not remove any rights or remedies you may have under applicable consumer protection laws.
What if my order arrives damaged or faulty?
Please contact us with your order number and, where possible, photographs of the issue.
We will review your enquiry and help determine the appropriate next steps under our policy and applicable consumer law.
Contact Amarantha Jewellery
If you have a question that isn't answered here, please contact us.
We're happy to help you find information about a piece before you purchase it.
Thank you for allowing Amarantha Jewellery to be part of the way you honour and remember someone special.